The enquiries that arrive when nobody is at the desk
Most of them never come back. A receptionist who works nights and weekends would catch them.
Answers buried three clicks deep
Pricing, return policies, opening hours — it's all on your site, but most visitors give up before they find it.
The same questions, all day
Opening hours, prices, whether you do that service. Your team answers the same twenty questions over and over instead of the work only they can do.
Visitors who leave quietly
For every visitor who emails you, ten more leave without a word. A static FAQ page cannot ask who they are — a receptionist can.