AI FOR HOTELS
An AI assistant for your hotel
Answer guests before they arrive and while they are staying — on your site and on WhatsApp, in their language.
Most guest questions are the same handful, asked at every hour and in a dozen languages: check-in time, parking, airport transfers, whether the pool is open. Reception answers them between guests standing at the desk. An agent trained on your own pages takes the repetitive ones so your team can look after the people in front of them.
Who it answers
What it handles
Before they book
Questions that decide a booking, answered instantly rather than in tomorrow morning’s inbox.
QIs there parking at the hotel?
AAnswered from your facilities page, with the daily rate.
QDo you allow dogs?
AAnswered from your pet policy, including the fee and any room restrictions.
QHow far is the airport?
AAnswered from your travel information, with transfer options.
During the stay
On WhatsApp, where a guest already has their phone in hand.
QWhat time is breakfast?
AAnswered from the current service times.
QCan I have a late checkout?
AExplains the policy, then passes the request to the front desk.
What it learns from
The agent answers only from what you connect. It does not invent an answer, and it does not draw on anything outside these sources.
- ✓Hotel website and room pages
- ✓Facilities and amenities
- ✓Check-in and check-out policy
- ✓Restaurant and service times
- ✓Local travel and transfer information
- ✓Cancellation and pet policies
When it should not answer
“I need to change the dates of my booking.”
Anything touching a live reservation goes to a person, with the guest’s question and details already captured so nothing is asked twice.
This is the part most chatbots get wrong. A question it cannot answer is the most valuable one you get — it is a person who wants something specific enough to ask.
Start with your own site
Point it at your website and it reads your pages in a few minutes. You can see what it would answer before anyone else does.
Get started →